Get in Touch
Have questions, feedback, or need support? We'd love to hear from you.
Response Time
We typically respond to inquiries within 24-48 hours during business days.
For urgent issues, please mark your email as priority or use the support form below.
Location
Crosschatter is a global service. Our team operates across multiple time zones.
Response times vary based on your timezone and the nature of your inquiry.
Send us a Message
Frequently Asked Questions
How do I report inappropriate behavior?
Use the report button during or after any conversation, on community posts, or on user profiles. For urgent safety concerns, email safety@crosschatter.com directly.
How do I delete my account?
Go to Settings → Account → Delete Account. Your personal data will be removed within 30 days. Some data may be retained up to 90 days for legal compliance. See our Privacy Policy for details.
Is my data secure?
Yes. We use HTTPS/TLS for all data in transit, bcrypt for passwords, encrypted TOTP secrets for 2FA, and JWT-based session management. Video and voice calls are peer-to-peer and encrypted via WebRTC. See our Privacy Policy for full details.
Do you sell my data?
No. We never sell, trade, or rent user data to third parties. We don't run ads or build advertising profiles. See our Privacy Policy for a full account of how your information is used.
Can I use Crosschatter anonymously?
Yes. You can use chat, matching, and most features without creating an account. Anonymous sessions don't require an email or any personal information. Your filter preferences are stored locally in your browser.
How do I request a refund?
Email billing@crosschatter.com with your username, the charge date and amount, and the reason for your request. Refund requests within 14 days of purchase are reviewed within 5 business days. See our Refund Policy for full eligibility details.
My account was suspended. Can I appeal?
Yes, if you believe the action was made in error. Email appeals@crosschatter.com with your username and a clear explanation. Appeals are reviewed by a different moderator than the original decision and receive a response within 5–7 business days. Some violations are not eligible for appeal — see our Community Guidelines.
How do I access or download my data?
Email privacy@crosschatter.com with your username and request type. We'll respond within 30 days. You may request access, correction, deletion, or a portable copy of your data.
I found a security vulnerability. What should I do?
Please report it responsibly to security@crosschatter.com. Do not publicly disclose vulnerabilities before giving us a reasonable time to investigate and fix them. We take all security reports seriously.
What if I have a technical issue?
Use the bug report tool in the app, or email support@crosschatter.com with details about the issue, what you were doing when it happened, your device type, and browser version.